Refund Policy

Kale & Leeks Catering

At Kale & Leeks, we dedicate time, preparation, staffing, and food purchasing to every order and event. Due to the nature of catering and prepared food services, the following refund policy applies.

Deposits

All deposits are non-refundable and are required to reserve your event date or meal prep schedule.

Catering Orders

• Cancellations made 7 or more days before the event may qualify for partial credit toward a future booking.

• Cancellations made within 7 days of the scheduled event are non-refundable.

• Same-day cancellations are non-refundable.

Meal Prep Orders

• Orders canceled after preparation has begun are non-refundable.

• Subscription or recurring meal prep cancellations must be made at least 48 hours before the next scheduled billing or delivery date.

Custom Orders

Custom menus, specialty desserts, private dinners, and personalized items are non-refundable once ingredients or preparation have been purchased or started.

​Cancellations made with less than 24 hours’ notice will be billed at 100% of the scheduled service rate. Cancellations with at least 24 hours’ notice will not be charged.

Service Issues

If there is an issue with your order, customers must contact us within 24 hours of delivery or service completion. We will review concerns fairly and may offer:

• Store credit

• Partial refund

• Replacement items
  at our discretion.

Non-Delivery Circumstances

Kale & Leeks is not responsible for refunds related to:

• Incorrect addresses provided by the customer

• Missed delivery windows caused by customer unavailability

• Weather or emergency-related delays outside our control

Contact

For questions regarding refunds or cancellations, contact:

Kale & Leeks Catering
Tulsa, Oklahoma
Email: malik@kaleleeks.com
Phone: 918-955-6685

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